For ticketing enquiries and information please contact to operator whom you purchased your tickets with:
Eventim 0844 249 1000
SEE 0844 858 8521
Alternatively, if you require information on your purchases including dispatch info then please visit the operator website: www.seetickets.com or www.eventim.co.uk
From the 19th July 2021 we will be operating the venue at full capacity. Keeping our venues a Covid free environment is a collaborative effort from us all. Help us keep live music and clubbing alive and safe. If you have symptoms please don’t turn up to the venues.
NHS Track and Trace – It’s still possible to check into our venues using the NHS Track and Trace app.
Masks – As we are now operating at full capacity and in a small enclosed space we will recommend all customers to wear a mask on entry and when moving around in the venue.
Sanitising Stations – We will have hand sanitisation stations at regular intervals through the venues so you can always top up throughout the show or club night.
Lateral Flow Tests – Please don’t come to the venues if you know you are infectious. We would advise to take a lateral flow test 48 hours before attending a show. You can order free lateral flow tests through the post here- https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests
Get Vaccinated – We all want that full live gigging and clubbing experience back and the quickest way to get there is to go and get vaccinated and the very first opportunity. Get vaccinated, get double vaccinated.
Clean Air – We have a top of the range Air conditioning system that we will have on throughout the venue at all times.
Cleaning – High impact areas will be sanitised on a regular basis and the venues deep cleaned after every event.
The music hall where live events take place is situated on the top floor of our beautiful listed building. If customers require assistance traveling up and down the stairs or if reserved seating would assist those who would find standing difficult, we will be happy to arrange this for you. Please contact us in advance at email@example.com. If you have other needs we may be able to assist with or have any questions or just want a chat please do not hesitate to get in touch.
CARER TICKET SCHEME
In our commitment to making the venue accessible to everyone, we will provide those ticket holders with a disability that require full time assistance with a complimentary ticket for their personal carer/assistant. To take advantage of this scheme please contact us with your ticket reference number. You will also be asked to please provide via email copies of recent (2010) DLA letters that show what your current level of care or mobility allowance is. We appreciate that some people may require assistance but not receive DLA, please contact us to discuss your access requirements. Each request will be looked at individually. The scheme is run on a first come first served basis up to the capacity of the venue and/or designated area.
We don’t send out the carer tickets in advance: the tickets will be issued at the event.
USE OF STROBE LIGHTING/STROBOSCOPIC LIGHTING EFFECTS AND OTHER STAGE EFFECTS
Strobe lighting, lighting that produces stroboscopic effects, smoke machines and other theatrical effects may be used during shows in our venue.
COMMUNITY & HARASSMENT
This is a space for everyone to feel welcome. Racism, sexism, ableism, ageism, homophobia, transphobia or any other form of discrimination will not be tolerated. If anyone is violating your boundaries or harassing you, please speak to security staff or any other member of our team. If you say something we will help, this is a safe space and we have a zero tolerance policy towards harassment.
THE DEAF INSTITUTE MUSIC HALL
The Deaf Institute Music Hall is an over 18s venue unless otherwise specified for a particular event. Ticket-holders may not be admitted to the event or receive a refund if unable to present valid identification indicating they are over the required age limit for the show they are attending. Only current passports, driving licences or PASS identification cards are accepted as valid forms of ID. Student cards are not accepted.
Under 18’s are welcome in the main bar until 10pm.
CONDITIONS OF ENTRY
All rucksacks or bags larger than a clutch handbag and all overcoats must be checked into the cloakroom and will incur the usual fee. Bags may be included with the price of checking your coat. The head door supervisor has the final say in what must be checked in.
We reserve the right to conduct security searches on entry and exit of the premises as well as whilst you are in the venue. This policy is in place to maintain the safety of our customers and to prevent illegal activity. Anybody found in possession of illegal or contraband goods may be liable for prosecution. Refusal to be searched may lead to ejection and indefinite exclusion from the premises.
On entry to the venue you are consenting to the use of all images of yourself taken by our official photographer being used as we deem necessary for marketing purposes. All such images will remain the property of The Deaf Institute.
35mm and small digital cameras are permitted at most events but professional cameras with a detachable zoom lens are not. At certain events, the promoter may request a ban on all photography and signs to this effect will be displayed at all entrances.
Well behaved dogs of all shapes and sizes are very very welcome….please bring them, they brighten our day.