Our Commitment to Accessibility

The Deaf Institute is committed to being an inclusive space for all. We strive to provide the best possible experience for our access guests, and are continually looking for ways to improve.

Email us: access@thedeafinstitute.co.uk

Access Facilities

Both the Music Hall & the Lodge are situated within our Grade II listed building. Due to preserving the Grade II listed architecture, the Music Hall & the Lodge are both navigated via stairs.

This regrettably means that our venue spaces & toilets are not currently wheelchair accessible. If customers require assistance travelling up and down the stairs, we are always happy to assist; given it is safe to do so.

We are a majority standing venue for all of our events, with the exception of some bleacher style seating on both floors. Unless stated otherwise for special events. If seating would help those who find standing difficult, we can provide reserved spaces on a first come, first served basis, limited to availability.

Booking Process

In order to book access requirements, you first need to purchase a General Admission ticket. After purchasing your ticket, please complete the form below stating your accessibility requirements and the event you are attending.

Fill out access requirements form

Once submitting your form, please expect a confirmation email within 3-5 working days: Booking Process (Alternative) After purchasing your ticket, please email us with the event name and your access requirements.

Email us: access@thedeafinstitute.co.uk

Companion Tickets

If you require full-time assistance, we offer complimentary companion/carer tickets. Please fill out our access form with your requirements and supporting documentation such as PIP, DLA, Access Card (alternatively, email access@thedeafinstitute.co.uk).

Please do not purchase a separate General Admission ticket for your carer. Carer tickets are issued on the night and not sent in advance.Tickets cannot be directly refunded via the venue, in the case of a refund request, you must contact your ticket provider.

Arrival Information

Upon arrival, please inform a member of staff or security that you are on the access list. They will get you checked in and assist further if necessary.

Parking

The Deaf Institute does not have on-site parking. The nearest car park is located behind the venue. 136 York St, Manchester M1 7XN